Customer service
1. Who do I contact if I have a question about my subscription?2. Where can I find my subscription number?
3. Can I access my online subscription from more than one computer?
4. I've forgotten my password or username.
Subscriptions
5. What is included in my subscription to Fastmarkets MB Company Database?6. How can I pay for my subscription?
7. What will appear on my credit card statement for my subscription?
Security
8. Is your online payment facility secure?
9. Will you store my credit card information?
Privacy
10. What precautions are taken to secure my privacy?
Editorial
11. Who should I contact if I have a question about company data?
Customer service
1. Who do I contact if I have a question about my subscription?
Please contact us using the details below:
Customer success customersuccess@fastmarkets.com
EMEA +44 (0)20 7779 8787
Asia +65 64 221 478
Americas +1 312 366 2542
To help us deal with your enquiry, please quote your subscription number, your name and the name of the product in your correspondence.
2. Where can I find my subscription number?
Your subscription number appears on your invoice and receipt. It will start with BMB/000...
3. Can I access my online subscription from more than one computer?
The level of access is dependent on your contract with Fastmarkets MB. Your access is restricted to either a single fixed machine, to a specified number of machines or you can purchase a site licence for your team or entire organisation. For more information on such corporate group access, please contact us via email or call one of the phone numbers below:
EMEA +44 (0)20 7779 8787
Asia +65 64 221 478
Americas +1 312 366 2542
4. I've forgotten my password or username.
Please click on the login button and press 'forgot password' button - you will then be sent a password reminder. If this has not resolved your access problem, please contact Customer Services, quoting your subscription number and the full name of the subscriber. For your security, the login details will only be sent to your registered email address.
Subscriptions
5. What is included in my subscription?
A subscription to Fastmarkets MB Company Database includes access for one year to the packages of your choice:
- Full access
- Base Metals
- Carbon Steel
- Coal
- Industrial Minerals
- Minor & Precious Metals
- Scrap & Secondary
- Stainless & Special Steels
- Steelmaking Raw Materials
If you don’t have full access, you can also upgrade your subscription to other packages anytime by emailing us at: hello.mb@fastmarkets.com.
6 . How can I pay for my subscription?
You may pay for your subscription online by credit card on the Fastmarkets MB Store (Visa, Mastercard, American Express) or by requesting an invoice to be sent to your company. The invoice will state payment options, including details of cheque and bank transfers.
7 . What will appear on my credit card statement for my subscription?
If payment is taken online, your statement will have the reference - "EUROMONEY ONLINE TRAN LONDON". Otherwise it will show - "Euromoney Inst.Investor PLC London UK". For payments made through an agency, please contact the agency directly.
Security
8 . Is your online payment facility secure?
Our credit card payments are handled by our payment department, Datacash, which uses state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com .
9. Will my credit card information be stored by Fastmarkets MB?
We do not store your full credit card information. The last four digits are retained temporarily as a reference only.
Privacy
10. What precautions are taken to secure my privacy?
Fastmarkets MB is committed to your privacy. Please click here to read our privacy policy.
Editorial
11. Who should I contact if I have a question about company data?
We welcome feedback from our subscribers please email us today.